{"id":929,"date":"2024-11-14T11:17:25","date_gmt":"2024-11-14T11:17:25","guid":{"rendered":"https:\/\/macrotravell.com\/?page_id=929"},"modified":"2025-04-28T06:40:21","modified_gmt":"2025-04-28T06:40:21","slug":"compromisso-de-atendimento-ao-cliente","status":"publish","type":"page","link":"https:\/\/macrotravell.com\/en\/compromisso-de-atendimento-ao-cliente\/","title":{"rendered":"Customer service commitment"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"beautiful-shot-sky-full-clouds-airplane-wing-from-plane-window\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Customer service commitment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

At Macro Travel<\/strong>We are committed to offering a service experience that exceeds expectations. Our aim is to ensure that every customer feels valued, respected and well looked after at every stage of their journey with us, from planning the trip to returning home.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Our Pillars of Customer Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Excellence in Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Our consultants are trained to provide high quality, friendly and efficient service. We are ready to listen to your needs, answer your questions and offer personalized solutions to make your trip unforgettable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t

Transparency and Integrity<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

We value transparency in every interaction. We provide clear information about the prices, policies and conditions of our services, ensuring that you know exactly what to expect.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t

Speed and efficiency<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

We understand that time is precious. We strive to respond quickly to requests, from the first contact to after-sales service. We are committed to dealing with all inquiries efficiently, keeping you informed at every stage of the process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t

Personalized attention<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

We believe that every trip is unique. Our consultants take the time to understand your preferences and expectations, offering a personalized service tailored to your travel profile.<\/p>

    • \u00a0<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
      \n\t\t\t\t\t
      \n\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t

      24\/7 support and assistance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      We are available to support you at any time, wherever you are. In the event of an emergency or need during your trip, we offer 24-hour support, so you can travel peacefully and safely with Macro Travel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

      \n\t\t\t\t
      \n\t\t\t\t\t

      Troubleshooting<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      If a problem arises, we will do our best to resolve it quickly and fairly. Our commitment is to find solutions that respect our clients' rights and guarantee their satisfaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

      \n\t\t\t\t
      \n\t\t\t\t\t

      Valuing Feedback<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      Your opinion is fundamental to improving our services. We are always open to feedback from our customers and use your suggestions to continually improve the quality of our service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

      \n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
      \n\t\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t
      1. \u00a0<\/li><\/ol>

        How to get in touch<\/h3>

        If you have any questions, suggestions or complaints, please do not hesitate to contact us:<\/p>

        • Phone:<\/strong> +258 83 349 9318<\/li>
        • Email:<\/strong> Info@macrotravell.com<\/li>
        • Opening hours:<\/strong> Monday to Friday, from 08:00 to 18:00; Saturday, from 09:00 to 13:00.<\/li><\/ul>

          Our Mission<\/h3>

          Our mission is to provide an extraordinary, worry-free travel experience full of unforgettable moments. We know that traveling is a dream and that's why we are committed to serving each client with dedication, respect and attention to detail.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          Na Macro Travel, estamos comprometidos em oferecer uma experi\u00eancia de atendimento que supere as expectativas. O nosso objetivo \u00e9 garantir que cada cliente se sinta valorizado, respeitado e bem atendido em todas as etapas da sua jornada connosco, desde o planeamento da viagem at\u00e9 ao regresso a casa.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-929","page","type-page","status-publish","hentry"],"yoast_head":"\nCompromisso de atendimento ao cliente - Macro Travel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/macrotravell.com\/en\/compromisso-de-atendimento-ao-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Compromisso de atendimento ao cliente - Macro Travel\" \/>\n<meta property=\"og:description\" content=\"Na Macro Travel, estamos comprometidos em oferecer uma experi\u00eancia de atendimento que supere as expectativas. O nosso objetivo \u00e9 garantir que cada cliente se sinta valorizado, respeitado e bem atendido em todas as etapas da sua jornada connosco, desde o planeamento da viagem at\u00e9 ao regresso a casa.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/macrotravell.com\/en\/compromisso-de-atendimento-ao-cliente\/\" \/>\n<meta property=\"og:site_name\" content=\"Macro Travel\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=61574326114068\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-28T06:40:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/macrotravell.com\/wp-content\/uploads\/elementor\/thumbs\/beautiful-shot-sky-full-clouds-airplane-wing-from-plane-window-scaled-qx1jsi9w50tb06q3zwc32b9ato88f3varp90ey5oy0.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/macrotravell.com\\\/compromisso-de-atendimento-ao-cliente\\\/\",\"url\":\"https:\\\/\\\/macrotravell.com\\\/compromisso-de-atendimento-ao-cliente\\\/\",\"name\":\"Compromisso de atendimento ao cliente - Macro Travel\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/macrotravell.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/macrotravell.com\\\/compromisso-de-atendimento-ao-cliente\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/macrotravell.com\\\/compromisso-de-atendimento-ao-cliente\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/macrotravell.com\\\/wp-content\\\/uploads\\\/elementor\\\/thumbs\\\/beautiful-shot-sky-full-clouds-airplane-wing-from-plane-window-scaled-qx1jsi9w50tb06q3zwc32b9ato88f3varp90ey5oy0.webp\",\"datePublished\":\"2024-11-14T11:17:25+00:00\",\"dateModified\":\"2025-04-28T06:40:21+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/macrotravell.com\\\/compromisso-de-atendimento-ao-cliente\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/macrotravell.com\\\/compromisso-de-atendimento-ao-cliente\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/macrotravell.com\\\/compromisso-de-atendimento-ao-cliente\\\/#primaryimage\",\"url\":\"https:\\\/\\\/macrotravell.com\\\/wp-content\\\/uploads\\\/elementor\\\/thumbs\\\/beautiful-shot-sky-full-clouds-airplane-wing-from-plane-window-scaled-qx1jsi9w50tb06q3zwc32b9ato88f3varp90ey5oy0.webp\",\"contentUrl\":\"https:\\\/\\\/macrotravell.com\\\/wp-content\\\/uploads\\\/elementor\\\/thumbs\\\/beautiful-shot-sky-full-clouds-airplane-wing-from-plane-window-scaled-qx1jsi9w50tb06q3zwc32b9ato88f3varp90ey5oy0.webp\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/macrotravell.com\\\/compromisso-de-atendimento-ao-cliente\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\\\/\\\/macrotravell.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Compromisso de atendimento ao cliente\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/macrotravell.com\\\/#website\",\"url\":\"https:\\\/\\\/macrotravell.com\\\/\",\"name\":\"Macro Travel\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/macrotravell.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/macrotravell.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/macrotravell.com\\\/#organization\",\"name\":\"Macro Travel\",\"url\":\"https:\\\/\\\/macrotravell.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/macrotravell.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/macrotravell.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/1-e1730538538756.png\",\"contentUrl\":\"https:\\\/\\\/macrotravell.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/1-e1730538538756.png\",\"width\":4496,\"height\":2171,\"caption\":\"Macro Travel\"},\"image\":{\"@id\":\"https:\\\/\\\/macrotravell.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/profile.php?id=61574326114068\",\"https:\\\/\\\/www.instagram.com\\\/macro.travell\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/macro-travel-592761357\\\/?originalSubdomain=mz\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Compromisso de atendimento ao cliente - Macro Travel","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/macrotravell.com\/en\/compromisso-de-atendimento-ao-cliente\/","og_locale":"en_US","og_type":"article","og_title":"Compromisso de atendimento ao cliente - Macro Travel","og_description":"Na Macro Travel, estamos comprometidos em oferecer uma experi\u00eancia de atendimento que supere as expectativas. O nosso objetivo \u00e9 garantir que cada cliente se sinta valorizado, respeitado e bem atendido em todas as etapas da sua jornada connosco, desde o planeamento da viagem at\u00e9 ao regresso a casa.","og_url":"https:\/\/macrotravell.com\/en\/compromisso-de-atendimento-ao-cliente\/","og_site_name":"Macro Travel","article_publisher":"https:\/\/www.facebook.com\/profile.php?id=61574326114068","article_modified_time":"2025-04-28T06:40:21+00:00","og_image":[{"url":"https:\/\/macrotravell.com\/wp-content\/uploads\/elementor\/thumbs\/beautiful-shot-sky-full-clouds-airplane-wing-from-plane-window-scaled-qx1jsi9w50tb06q3zwc32b9ato88f3varp90ey5oy0.webp","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/macrotravell.com\/compromisso-de-atendimento-ao-cliente\/","url":"https:\/\/macrotravell.com\/compromisso-de-atendimento-ao-cliente\/","name":"Compromisso de atendimento ao cliente - Macro Travel","isPartOf":{"@id":"https:\/\/macrotravell.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/macrotravell.com\/compromisso-de-atendimento-ao-cliente\/#primaryimage"},"image":{"@id":"https:\/\/macrotravell.com\/compromisso-de-atendimento-ao-cliente\/#primaryimage"},"thumbnailUrl":"https:\/\/macrotravell.com\/wp-content\/uploads\/elementor\/thumbs\/beautiful-shot-sky-full-clouds-airplane-wing-from-plane-window-scaled-qx1jsi9w50tb06q3zwc32b9ato88f3varp90ey5oy0.webp","datePublished":"2024-11-14T11:17:25+00:00","dateModified":"2025-04-28T06:40:21+00:00","breadcrumb":{"@id":"https:\/\/macrotravell.com\/compromisso-de-atendimento-ao-cliente\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/macrotravell.com\/compromisso-de-atendimento-ao-cliente\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/macrotravell.com\/compromisso-de-atendimento-ao-cliente\/#primaryimage","url":"https:\/\/macrotravell.com\/wp-content\/uploads\/elementor\/thumbs\/beautiful-shot-sky-full-clouds-airplane-wing-from-plane-window-scaled-qx1jsi9w50tb06q3zwc32b9ato88f3varp90ey5oy0.webp","contentUrl":"https:\/\/macrotravell.com\/wp-content\/uploads\/elementor\/thumbs\/beautiful-shot-sky-full-clouds-airplane-wing-from-plane-window-scaled-qx1jsi9w50tb06q3zwc32b9ato88f3varp90ey5oy0.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/macrotravell.com\/compromisso-de-atendimento-ao-cliente\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/macrotravell.com\/"},{"@type":"ListItem","position":2,"name":"Compromisso de atendimento ao cliente"}]},{"@type":"WebSite","@id":"https:\/\/macrotravell.com\/#website","url":"https:\/\/macrotravell.com\/","name":"Macro Travel","description":"","publisher":{"@id":"https:\/\/macrotravell.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/macrotravell.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/macrotravell.com\/#organization","name":"Macro Travel","url":"https:\/\/macrotravell.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/macrotravell.com\/#\/schema\/logo\/image\/","url":"https:\/\/macrotravell.com\/wp-content\/uploads\/2024\/11\/1-e1730538538756.png","contentUrl":"https:\/\/macrotravell.com\/wp-content\/uploads\/2024\/11\/1-e1730538538756.png","width":4496,"height":2171,"caption":"Macro Travel"},"image":{"@id":"https:\/\/macrotravell.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/profile.php?id=61574326114068","https:\/\/www.instagram.com\/macro.travell\/","https:\/\/www.linkedin.com\/in\/macro-travel-592761357\/?originalSubdomain=mz"]}]}},"_links":{"self":[{"href":"https:\/\/macrotravell.com\/en\/wp-json\/wp\/v2\/pages\/929","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/macrotravell.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/macrotravell.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/macrotravell.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/macrotravell.com\/en\/wp-json\/wp\/v2\/comments?post=929"}],"version-history":[{"count":22,"href":"https:\/\/macrotravell.com\/en\/wp-json\/wp\/v2\/pages\/929\/revisions"}],"predecessor-version":[{"id":1403,"href":"https:\/\/macrotravell.com\/en\/wp-json\/wp\/v2\/pages\/929\/revisions\/1403"}],"wp:attachment":[{"href":"https:\/\/macrotravell.com\/en\/wp-json\/wp\/v2\/media?parent=929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}